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Transforming the building consent process: a seamless experience for council and customers

Objective Build’s role in enhancing transparency, efficiency and customer satisfaction for Hutt City Council.

Hutt City Council were struggling with challenges in their building consent process, characterised by inefficiencies and limited transparency due to a complex system. Applications were received in paper form at the front desk, and customers would have zero visibility over the progress of their applications without council assistance.

To address these issues, the council selected Objective Build, an end-to-end consenting platform that has streamlined the application process. With Objective Build, Hutt City Council are now delivering a more efficient and transparent experience for their customers.

Read the full Solution Snapshot by filling in the form to the right.

Objective Build has improved the consenting process. By making it accessible to the customers, they can see where they are with the process. And the same with the staff here, it's easier to receive the documents and then check them.

Charlie Deed

Senior Building Officer – Inspections, Hutt City Council